Sundial Time Systems (Sundial) Warrants all products to be in working order at the time of sale. Products found to be defective in materials or workmanship within 1 year from the date of purchase (Invoice Date) may be returned to Sundial for repair or, at Sundial’s discretion, replacement. A Return Merchandise Authorization (RMA) number must accompany the product being returned to Sundial. RMA numbers may be obtained by contacting:
Sundial Technical Support
Hosted Software: Software hosted on our servers and accessed through the internet is offered as a Service Only. You may discontinue use any time. Cancellation of service / closing account will prevent further charges, but any usage charges already incurred will remain due and payable.
Installable Software: Software Warranty is limited to defective media and the sole remedy is to obtain the desired software through an alternate medium, such as Downloading.
Customer Damage: No warranty is made for customer damage, misuse, or incorrect installation of any product.
Shipping Damage: It is the customer’s responsibility to make any claims for damage occurring during shipping directly with the shipper. Shippers do not accept damage claims from the sender.
Shipping Costs: It is the customer responsibility to pay all delivery costs related to warranty repairs or replacements. This includes both the delivery to Sundial of the product to be warranted and the delivery of the repaired or replaced product to the customer.
Products: Time Clocks, components and accessories are ordered, configured, built and / or designed as requested by customers. We do keep common items on hand to better respond to customer needs, which are immediately replaced when used.
Special Circumstances: Sundial Time Systems (Sundial), on occasion, will permit the return of unused products for exchange or refund. When this occurs, it does not constitute a change in policy nor does it obligate Sundial to permit additional returns in the future. Returns for any purpose will incur a 30% restocking charge plus costs to replace any damaged or missing components.
Software – Monthly: Software is billed after the usage has already occurred and the amounts are due and payable.
Software – Annual: Annual Plans are earned at purchase and can be used at any time during the year. Cancellation or failure to use the system during the year does not warrant a pro-rated refund.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, Open a Support Ticket or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
How do we protect visitor information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use ‘cookies’?
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
If you disable cookies off, some features will be disabled that make your site experience more efficient and some of our services will not function properly.
However, you can still place orders .
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
We do not include or offer third-party products or services on our website.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We use Google Analytics on our website to ensure a positive user experience.
We have implemented the following:
• Google Display Network Impression Reporting
We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.
California Online Privacy Protection Act
According to CalOPPA we agree to the following:
Users can visit our site anonymously.
Users are able to change their personal information:
• By emailing us
• By calling us
• By logging in to their account
• By chatting with us or sending us a ticket
How does our site handle do not track signals?
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It’s also important to note that we do not allow third-party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under 13.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify the users via email
• Within 1 business day
We also agree to the Individual Redress Principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
Improve your experience with our website, products and / or services.
To be in accordance with CANSPAM we agree to the following:
If at any time you would like to stop receiving system generated emails, you can remove your e-mail address from the account and / or your user record.
Sundial Time Systems
8515 NE 219th St
Battle Ground, Washington 98604